Legal

Legal Notices

Last updated: 26/04/2026

The administrative details about who runs this site and how to reach us. Required by UK and French law, gathered here in one place for clarity.

Site publisher

This website (strollhound.com) is published and operated by:

Contact

For any question — about an order, about our products, or about anything on this site — please write to us:

UK Representative (UK GDPR Article 27)

As a French-established business processing personal data of UK residents, we have appointed a UK Representative to act as a point of contact for UK customers and the UK Information Commissioner's Office (ICO):

More on how we handle your personal data is set out in our Privacy Policy.

Hosting

This website is hosted by Shopify, on infrastructure operated by:

Intellectual property

The Strollhound name, logo, brand identity, product designs, photography, and all written content on this site are the property of EI Sami Guerninouche, unless otherwise stated. They are protected under French and UK intellectual property law, and under international copyright conventions.

You're welcome to share links to our pages, screenshot a paragraph if it helps, and quote us in good faith. What you can't do — without written permission — is reproduce, copy, modify, or use any of our content for commercial purposes. If you'd like to feature Strollhound somewhere (a publication, a podcast, a vet's blog), please write to us at contact@strollhound.com. We're usually delighted, and quick to reply.

Photography credits

All product photography on this site is original to Strollhound, unless otherwise credited. Lifestyle imagery is either ours, commissioned by us, licensed from photographers we admire, or — where clearly indicated — produced with the help of AI image tools and labelled as such, in line with UK Advertising Standards Authority (ASA) guidance on AI-generated imagery.

Liability and accuracy

We work hard to keep this site accurate and up to date. Even so, we can't guarantee that every detail is current at every moment — prices change, products evolve, the law shifts. If you spot something that looks wrong, please tell us and we'll fix it promptly.

The advice and guidance we share on the site (in product descriptions, our journal, our newsletter) is offered in good faith and based on our experience and the input of professionals we trust. It is not, and is not intended to be, veterinary advice. For any specific medical question about your dog, please consult your vet.

External links

Where we link out to other websites — vets we work with, charities we support, articles we've found useful — we do so because we think it's helpful. We don't control those sites, can't be responsible for what they publish, and a link from us isn't an endorsement of everything they do.

Applicable law and disputes

Sales made through this site are governed by our Terms & Conditions, which apply the laws of England and Wales. As a French-established business serving UK consumers, we also respect the relevant provisions of French law and EU regulations where they apply.

If you have a complaint about an order, please write to us first at contact@strollhound.com. If you're not satisfied with our response, UK consumers can seek free guidance from Citizens Advice; consumers in France or the wider EU can use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

Data protection authorities

If you have a concern about how we handle your personal data and we haven't been able to resolve it directly, you have the right to contact: